Refund policy
Cancellation Withdrawal
You have the right to revoke this purchase contract within two weeks without giving reasons. The revocation period is four weeks from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us Pug&Duck Publishing, Bianca Burow, Am Bassin 5, 19288 Ludwigslust, Phone: (03874) 5717630, E-Mail: revocation@pugandduck.de inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use our revocation form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract to Pug&Duck Publishing, Am Bassin 5, 19288 Ludwigslust. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to a handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.Consequences of revocation If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You have the right to revoke this purchase contract within two weeks without giving reasons. The revocation period is four weeks from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us Pug&Duck Publishing, Bianca Burow, Am Bassin 5, 19288 Ludwigslust, Phone: (03874) 5717630, E-Mail: revocation@pugandduck.de inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use our revocation form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract to Pug&Duck Publishing, Am Bassin 5, 19288 Ludwigslust. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to a handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.Consequences of revocation If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.